Cookie Policy

Our website uses cookies. In this Cookie Policy, we explain what cookies are, which cookies we use, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or smartphone when you first visit a website. They help ensure that the website functions properly, improve user experience, and provide insights into how visitors interact with the site.

Which Cookies Do We Use?

Functional Cookies

These cookies are essential for the proper functioning of our website. They enable basic features such as page navigation, shopping cart functionality, and secure checkout.

Analytical Cookies

These cookies help us understand how visitors use our website by collecting anonymous information. This allows us to improve the performance, design, and usability of our online boutique.

Marketing Cookies

Marketing cookies are used to track your browsing behaviour across websites. This enables us and our advertising partners to show you relevant advertisements and personalized offers based on your interests.

Managing Cookie Settings

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Contact

If you have any questions about our Cookie Policy, please contact us at:

Susan & Lily
Email: info@susanandlily.com

Frequently Asked Questions

Yes, we offer Free Premium Shipping, along with Track & Trace, because we value you as a customer and want to provide you with the best service.

Yes, you can return your order within 30 days of receiving it.

You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.

You can pay safely and securely with the following payment methods: Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

Email:  info@ellarosedallas.com